First, you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of our store. You will also find a list of links to browse in the left side navigation bar of each page. When you find an item that interests you, click title or name of the item to see its product information page. Here you will find a detailed description of the item. If the item is in a graded music exam list of alternative titles this will be indicated. Other items in the same list will be indicated.

If you want to order an item from Dots4u.co.uk, click the "Add to Basket" button on the item's product information page. Once you've added an item to your shopping basket, use the basket's top navigation bar or the "Continue Shopping" button to keep searching or browsing until your basket contains all of the items you want to order. Quantities can also be amended on the basket page. You can access the contents of your basket at any time by clicking the Shopping Basket icon at the top of every page of our Web Site.

Using this service, Dots4u will email your friend a link to the product suggested by you. This email is normally sent out within 30 seconds after submission of the appropriate data.

Shipping rates to destinations outside the UK: Our standard service charge of £1.95 applies. Packages are sent via Royal Mail Airmail at the Small Packets/Printed Papers rate as appropriate. Overseas orders are processed off-line and we will advise you of the cost details by email before despatch.

• Goods are not sold on a trial basis.
• All goods remain the property of St Albans Music Centre until paid for in full.
• Claims for damage or mis-shipping must be made within ten days of receipt.
• If the goods are not faulty, they must be returned to us in stock condition within 28 days of receipt. However, we are prepared to accommodate exceptional circumstances and we would hope to resolve any problems that do arise through discussion.
• A restocking fee of 25% is charged on returns that prove to be non-defective.
• All returns must be authorized by St Albans Music Centre in advance (preferably by email)

To review your orders, you must first login to your dots4u account ("your account" link at top-right of page). You will then be provided with a number of options related to your past and present orders (status and invoice print-outs).

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

1. Email admin@dots4u.co.uk
2. Visit http://www.dots4u.co.uk
3. Send mail to the following postal address:
   St Albans Music Centre, 20 Holywell Hill, St Albans, Hertfordshire, AL1 1DD.
4. Call the following telephone number: +44 (0) 1727 852717

All pages hosted on the secure server will display a padlock icon in the status bar of the browser window. Each secure page will also feature a thawte icon which can be clicked on to determine the validity of the certificate.

Thawte is a global provider of digital certificate solutions that provide Internet users with peace of mind when; sending information to web sites, sending emails, and downloading computer code over the Internet.

Dots4u use Thawte digital certificates to secure all our users data.